Thousands face Christmas without water in Sussex, Kent and Hampshire after surge in burst pipes

Tens of thousands of homes in south-east England face Christmas without running water after freezing temperatures caused a surge in burst pipes.

Water companies are working to ensure households across large parts of Sussex, Kent, Hertfordshire, Hampshire and parts of London are reconnected by the weekend.

Firms said the rapid thaw of frozen pipes had increased the number of bursts and leaks on the underground network of pipes, causing storage reservoir levels to drop after temperatures plunged below zero.

Affinity Water said on Thursday that its local storage reservoir is “not recovering as expected” following recent repair work this week.

“We are investigating the issue and have plans in place to bring in water from other areas to restore the local reservoir,” a spokesperson said.

“Some customers may have low water pressure or no water. We’re delivering bottled water to vulnerable customers on our priority services register.”

Areas affected by Affinity Water’s disruption include: Northwood, Pinner, Ruislip, Hertfordshire towns – including Bishop’s Stortford, Wembley, Eastcote and Stanmore.

Southern Water said on Thursday that it was “really sorry” for the disruption caused to customers. and has opened multiple water bottle banks to serve customers.

“It’s likely that this loss of pressure or water supply to your home will continue for at least the next 48 hours.”

South East Water said it was “committed” to getting its customers without water back in supply by Christmas Day “if not sooner”.

The firm said there had been a 300 per cent increase in the number of bursts, and chief executive David Hinton told BBC South East Today that around 5,000 properties were still affected on Wednesday.

Residents continued to report loss of water supply on Thursday, with many flocking to social media to share their disdain.

One Twitter user tagged South East Water on the platform, asking: “Any update on this? You seem to be claiming we are actually receiving water when in fact we have had nothing, not even a drip since Sunday in Mid Sussex #handcross#peasepottage@sewateruk ?? What about water stations? That’s right we don’t exist on your contingency plan!”

A number of people also claimed that, contrary to suggestions by South East Water, residents in Handcross and Pease Pottage have not had access to water since Sunday.

One user bemoaned the “constantly moving time of when this should will be restored and no water being provided”.

A South East Water statement said: “It is impossible to predict which pipes will burst and where, and we’re working 24 hours a day to find and repair these bursts and leaks as quickly as possible.

“We have also used tankers to inject more water into the system to keep supplies going for as long as possible.

“We’re seeing a lot of demand on the network and ask you to check your lofts, airing cupboards and outside taps for leaks if you’re able to.”

Emergency supplies of bottled water have been delivered to towns and villages.

Southern Water said in a statement: “Throughout the day, our teams have worked hard to minimise the impact of restricting water to our customers.

“The significant pressure on our network means that demand continues to outstrip supply. We have had to make some difficult decisions to ensure that we protect critical infrastructure across Hampshire such as local hospitals.”

The firm said bottled water stations had been opened in Hampshire at the east and south park and rides in Winchester and Places Leisure in Eastleigh.

The statement added: “More bottled water stations will be opening tomorrow and we’ll confirm locations and times on our social media channels and on our website.

“We are very sorry for the disruption and inconvenience this is causing, particularly in the days before Christmas. We are working as hard as we can resume services by Sunday.”

Caroline Nokes, MP for Romsey and Southampton North, tweeted: “I’ve asked Southern Water to set up a bottled water station in Southampton – not acceptable that the closest one is the park and ride at Winchester.

“Appreciate the network is under extreme pressure, but residents reliant on public transport cannot get to Winchester tonight.”

Mr Hinton said in a statement: “Our teams are working flat out to find, fix and repair the leaks on our pipes but we’re asking customers to help too by checking their homes, businesses, empty properties, outside taps and troughs in any fields for leaks and get them repaired as soon as possible.

“Leaks within properties can cause extensive damage which can be costly to repair.”